The frequently asked questions

Chef Rich Torrisi and Chef Mario Carbone

We currently ship within the Contingent United States.

Unfortunately, we do not ship internationally at this time.

We ship orders during normal business hours on Monday through Friday and make best efforts to ship within 24 hours. Please note that any orders placed on the weekend days will be processed for shipment on the Monday following.

When your order is placed, a confirmation email will be sent along with tracking number.

Visit our “Find Us" section on this Website.

1. Please email the Carbone Fine Food team at hello@carbonefinefood.com (mailto:hello@carbonefinefood.com) and provide the following information:

• Your email address & order number
• The name of the item(s) you would like to return

1. Carbone Fine Food will then reply with a return label.
2. Please mail the return package within 14 days from the date your order was received.
3. Unfortunately, exchanges cannot be made at this time.

Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop with Carbone Fine Food, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with free returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.

When you decide to purchase a product using Buy with Prime on Carbone Fine Food, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.

Amazon.com gift cards, promotional discounts offered by Carbone Fine Food or points can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

Buy with Prime orders can only be placed and shipped within the US, as well as all order placed on carbonefinefood.com.

We use 100% imported Italian Tomatoes from the San Marzano region. This is our most important ingredient as Chef Mario Carbone explains.

Our products are PROJECT NON-GMO certified

We manufacture our sauces in the U.S.A.

We do not. Any sugar or sweetness comes from our beautiful tomatoes.

Thanks for asking. Our Marinara Delicato is made for those following a low FODMAP diet or for those who simply like a mild marinara. It does not contain garlic or onions unlike our regular Marinara sauce. You can find a full listing of the ingredients here.

All of our sauces, except Four Cheese, Alfredo and Roasted Garlic Alfredo are vegan. You can find our ingredient list for each product on the individual product pages.

Our sauces are gluten free. However, one of our manufacturing facilities does manufacture products that contain gluten. 

All of our sauces, except Alfredo, Roasted Garlic Alfredo, and Four Cheese are OU certified Kosher. Four cheese is OUD certified.

Yes. Our Marinara Delicato is made for those following a low FODMAP diet.

Our sauces contain 5g of sugar or less and only 5-7g of carbs overall. So while not certified keto, they do fit a keto lifestyle while maintaining the delicious, decadent taste that is Carbone.

Yes our glass jars are 100% recyclable, including the lids.

Once opened and properly refrigerated, our tomato based pasta sauces and pizza sauces should be consumed in 5-7 days. Our dairy based flavors Four Cheese, Alfredo, and Garlic Alfredo should be consumed after 3-5 days once opened and properly refrigerated.

You can freeze the sauce, but why wait?

The best buy date is printed at the bottom or top of the jar.

Our Sauces are shelf-stable, shelf life details are located at either the neck of the jar or at the bottom of the jar.

Please check the return and exchange policy of the store in which the jar was purchased.

If we are running a promotion, we will announce it on our website.

We do not routinely offer coupons, however join our website to be notified of any Specials or Coupon Deals via email.

Please reach out to us at hello@carbonefinefood.com. M-F 9am-5pm EST.

You can contact us at Hello@carbonefinefood.com 24/7 and we will respond within normal business hours (9am – 5pm EST) Monday thru Friday.

We do not accept restaurant reservations. To get a reservation, visit Resy New York, Resy Miami, Aria Las Vegas or Resy Dallas to schedule a reservation.